REFUND AND CANCELLATION POLICY

Last updated: November 29, 2024

This Refund and Cancellation Policy (“Policy”) applies to all purchases made through our Services, including our mobile application BOXXED (the “App”), operated by BOXXEDFOOD LTD (“we,” “us,” or “our”). By making a purchase through our Services, you agree to the terms of this Policy.

1. Order Placement Deadlines

• Delivery/Collection Days:
  • Wednesday Delivery/Collections: Orders must be placed by Monday 8:00 PM.
  • Sunday Delivery/Collections: Orders must be placed by Thursday 8:00 PM.
• Availability: Currently, we only offer deliveries and collections on Wednesday and Sunday.

2. Cancellation of Orders

Order Cancellation by Customer

• Before Deadline: You may cancel your order without any charges before the order placement deadline (Monday 8:00 PM for Wednesday deliveries/collections and Thursday 8:00 PM for Sunday deliveries/collections) by contacting us at contact@boxxedfood.com. Please provide your order number and reason for cancellation.

• After Deadline: Cancellations cannot be performed after the order placement deadline. Once the deadline has passed, the order will proceed to dispatch or preparation.

Order Cancellation by Us

• We reserve the right to cancel your order for any reason, including but not limited to unavailability of products, errors in pricing, or issues identified with your payment method. In such cases, we will notify you and provide a full refund.

3. Refunds

Perishable Goods

• Due to the perishable nature of our food products, all sales are final, and we do not offer refunds or exchanges unless the product delivered is defective, damaged, or incorrect.

Defective, Damaged, or Incorrect Products

• If you receive a product that is defective, damaged, or not as described, please contact us within 24 hours of delivery at contact@boxxedfood.com with your order details and photographic evidence of the issue.

• Upon verification, we may offer a replacement or refund at our discretion.

4. Return Policy

• No Returns: We do not accept returns of perishable goods. Please do not send your purchase back to us.

5. Late or Missing Refunds

• Check Your Bank Account
  Verify your account for any recent transactions reflecting the refund.

• Contact Your Credit Card Company
  Refunds may take a few business days to appear on your statement due to processing times.

• Reach Out to Your Bank
  Processing delays are common, and your bank may be able to provide additional details.

If you have completed these steps and still have not received your refund, please contact us at contact@boxxedfood.com, and we will assist you further.

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@boxxedfood.com.

7. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at:

BOXXEDFOOD LTD
128 Midland Road
Royston
Barnsley S71 4QT
United Kingdom
contact@boxxedfood.com