DELIVERY POLICY

Last updated: November 29, 2024

This Delivery Policy (“Policy”) outlines the terms and conditions related to the delivery of products purchased through our Services, including our mobile application BOXXED (the “App”), operated by BOXXEDFOOD LTD (“we,” “us,” or “our”).

1. Delivery Areas

We deliver to specific addresses within the United Kingdom. Please ensure that the delivery address provided is accurate and complete. During checkout, your postcode will be checked against our list of areas we can deliver to.

2. Delivery Times

• Delivery Days: Deliveries are scheduled exclusively on Wednesdays and Sundays.

• Delivery Windows:

  • Wednesdays: Deliveries begin at 5:00 PM.
  • Sundays: Deliveries begin at 3:00 PM.

• Order Placement Cutoff:

  • To receive a delivery on Wednesdays, orders must be placed by Monday at 8:00 PM.
  • To receive a delivery on Sundays, orders must be placed by Thursday at 8:00 PM.

3. Delivery Charges

• Standard Delivery Fee: £5 per order.

4. Delivery Process

• Order Confirmation: Upon placing an order, you will receive an email confirmation.
• Dispatch Notification: You will receive a notification when your order has been dispatched and is en route for delivery on the scheduled day.

5. Delivery Instructions

• Please provide any specific delivery instructions when placing your order to ensure a smooth delivery process.

6. Failed Deliveries

• Incorrect Address: We are not responsible for failed deliveries due to incorrect or incomplete addresses. Please double-check your delivery details to ensure accuracy at the time of placing your order.

• Unattended Deliveries: If no one is available to receive the order, the courier may deliver the food to a neighbor or leave it in a secure location, as specified by the delivery instructions or at the courier’s discretion.

• Non-Refundable Deliveries: As this is a food delivery service, orders must be delivered, and refunds will not be issued for failed deliveries due to unattended recipients, incorrect addresses, or other circumstances beyond our control.

7. Inspection of Goods

• Please inspect the goods upon delivery. Report any issues within 24 hours to contact@boxxedfood.com.

8. Risk and Ownership

• Risk: Passes to you upon delivery.
• Ownership: Transfers to you once full payment is received.

9. Delays and Force Majeure

• We are not liable for delays caused by events outside our control, such as extreme weather, strikes, or other unforeseen circumstances.

10. Contact Us

If you have any questions about our Delivery Policy, please contact us at:

BOXXEDFOOD LTD
128 Midland Road
Royston
Barnsley S71 4QT
United Kingdom
contact@boxxedfood.com